Mobile App, Website
Epicor Prophet 21
A renowned US based provider of all kinds of janitorial supply products, cleaning supplies, tools and equipment has been delivering products through physical stores for more than 50 years. The client realized a dire need of virtual selling and streamlined processes in order to double their business growth before 2020. Navsoft understood their business goals and delivered an end-to-end solution to boost the company’s revenue.
The client wanted to double their sales through online B2B Commerce store and we have delivered a fully integrated B2B commerce platform to boost the client’s sales powered by a robust back end management for seamless operations management. We understood the complexity of integrating the client's Epicor Prophet 21 environment with our B2B commerce platform. We built custom integrator that has mapped to the client's uniquely configured Epicor ERP system and established a connector between the ERP and our B2B Commerce platform.
The client emphasised to bring their B2B business online and achieve rapid sales growth through easy and engaging buyer experience. Also, the company was managing all their products, stocks, orders in the Epicor Prophet 21 ERP system that they wanted to modernize and bring everything at one place. We analysed their processes and got a clear understanding of their business goals. The platform we delivered helped the client achieve following benefits:
Sales Conversion Rate Increased
Returning Customer Rate Increased
Productivity Rate Increased
Order Processing Time Reduced
The client witnessed over 40 percent sales growth in conversion rate by delivering hassle-free orders to the B2B buyers through product configuration and reordering. The back end solution allowed the client to manage their online orders, shipments, customers, payments, taxes etc. We also integrated the client’s Epicor Prophet 21 ERP system which helped them to view and manage all their customers, products, orders, payments, shipments, etc. from single back end system.
We have integrated the client's Epicor Prophet 21 ERP system with their online B2B store and automatically sync their product catalog, customer details, orders.
Our B2B store provides complex, rules-based product configuration feature to create a seamless online build-to-order experience.
Products & stocks are synced from the Epicor ERP system to the B2B store along with attributes and real-time pricing so that customers can always see the latest updated stock info.
New orders were pushed from the B2B store into Epicor ERP which allowed the client to review orders and process fulfillment. It helped the client to review all new orders, correct any issues and import corrected orders.
Order shipment records are pushed back to the B2B store from the client’s ERP system, update the order status and populate the order tracking fields for buyer reference.