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Project Details

  • Country

    USA

  • Industry

    Manufacturing

  • Technology

    Magento, NetSuite ERP

  • ERP Integration

    NetSuite

  • Ecommerce

    Magento

Overview & Challenges

The Cary Company Magento, NetSuite ERP

Critical Business Requirements

The client is a leading provider of Containers & Packaging, Raw Materials/Specialty Chemicals, Spill Control Products and Filtration Solutions for both industry and consumer. The client came in contact with NavSoft to streamline their business operations and enhance customer experience.

  • There was a high number of cancelled orders in their store due to delay in order processing from the back-end.
  • There was no data synchronization between the client's ERP system & online Magento store which was causing poor customer experience.
  • The client was experiencing lots of issues in fulfilling orders due to missing of a logistics service integration.
  • The client was looking for an integrated solution for their sales reps to take sales orders. Previously, their sales reps were using spreadsheet to take sales orders and it involved a lot of manual work which was making it take consuming, extremely slow and highly error prone.
  • The client was needed a push notification service which will make the customers abreast about the orders – anytime, from anywhere.
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Approach

Navsoft has seamlessly integrated the client's existing NetSuite ERP system with their Magento store in order to sync orders, customers, inventory, pricing, and other key data points for a better customer experience and business processes. It was a major breakthrough in the client's business and helped them provide better user experience to their B2B customers.

Measurable Results

Seamless data syncing between the client's Magento store and NetSuite ERP system helped them to improve their business growth while solving the data distribution challenges. Also, integration of the 3rd party logistic service, payment gateway and push notifications have delivered a marvelous customer experience. The company has gained significant advantages by using our custom solution.

54%

Sales Conversion Rate Increased

46%

Productivity Rate Increased

37%

Order Delivery Time Reduced

51%

Returning Customer Rate Increased

Key Takeaways

Navsoft has integrated the client's NetSuite ERP system with their Magento B2B store and established seamless data connectivity to sustain the business growth of the client. We analyzed the existing business processes of the client and designed a workable governance model based on their business priorities and implementation road-map for integrating Magento store with NetSuite ERP system.

o1. Integration of NetSuite & Magento

Bi-directioanl data syncing of orders, customers, inventory, pricing, and other key data points between the client Magento store and NetSuite ERP system using SOAP web services.

02. Automated Push Notifications

Emarsys mailing service (using API) integration with NetSuite ERP system for sending push notifications to customers.

03. Logistic Service Integration

ShipperHQ integration (using API) with NetSuite for reducing the fulfillment time of orders.

04. Payment Gateway Integration

CyberSource payment gateway integration with the Magento store for capturing online payment

05. Connecting Sales Order Data

Customized Sales Order form and aligned it with the client's business requirements.

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